Management course paper

Roger and Roethlisberger state in their highly acclaimed article Barriers and Gateway to communion that one of the major barriers effecting inter soulal discourse amongst two human beings is the evaluative nature of pitying Beings. In a typical inter soulal communication between two depicted object-by-cases each person tries to evaluate the attitude ofthe collaborationist towards oneself. Furthermore each party looks for signs of negative perceptionabout oneself in the eyes of the partner at the same time passing negative judgment about thepartner. So essentially an individual analyzes the communication to determine the answers tofollowing questionsWhat is his/her attitude towards me?What does he/she think about me and my idea and ideas? What do I think about him/her (What kind of a person is he?)? Thus in the surgical operation of finding answers to these questions pile tend to miss out the mainpoints and the true meaning of what the partner is trying to say. This situation leads tomisunderstanding and the communication hands into an argument which whitethorn furtherdeteriorate into a communicative war.Roger and Roethlisberger propose that active listening helps to make the communicationeffective. Active listening means that a person must be able to understand what exactlyhis/her partner is trying to say? This can be achieved when one understands the emotions and timberings of the partner and perceives the partners words as the partner perceives them. Thusin a communication each individual must restate their partners words to their partnerssatisfaction, this ensures that the person gets the true meaning of his partners statements.Perceiving the others number of estimate is only possible when one checks his tendency to 1evaluate, olibanum effective listening is not an light-colored task in fact it is a skill which has to begradually developed.Roger and Roethlisberger further propose that when interpersonal communication takesplace at a group level it becomes difficult to perceive the opponents haoma of mind so using amediator who restates the statements of each person or group helps to solve the problem.When an individual knows that his statements are being restated to his satisfaction and thefact that he is being understood mollifies him, he in turn tries to understand what hisopponent wants to say? And the communication progresses effectively and a solution to theproblem in watchword is easily achieved.Answer to Question 2The process of active listening in an interpersonal communication requires that an individualempathies with the partner. This is accomplished by perceiving the world as perceived by thepartner, however involving oneself in the frame of reference of another individual may leadto unwelcome outcomes. The following is a list of unwanted possibilities that may occur due toextreme empathy.A person may begin to appreciate others ideas all over his own.His priorities may be replaced by someone elses. An indiv idual may loose his identity and his personality may be altered.He may be manipulated by the person he is empathizing with or other large number may perceive he is being manipulated or is working under someones influence.Because of these reasons people tend to be afraid of active listening, furthermore activelistening is possible only when twain the parties engaging in an interpersonal communicationare willing to implement the techniques of active listening. In case only one individualpractices active listening while the other continues in an argumentative elan then theindividual who is using active listening may be discouraged in doing so and may resort toadopt an argumentative approach.The fear of active listening is more apparent in real life work environment. In an organizationevery individual is accountable to their immediate head and is responsible for their immediate inhibits. The manager looks at all things from a broader place and is responsiblefor activities of all hi s suppresss, thus he has to make sure that the function that isdelegated to him synchronizes well with other organizational function in the process ofachieving the organizational objective. A subordinate on the other hand works on a narrowerperspective and is only responsible for the job allotted to him or the team to which hebelongs, so a subordinate is only concern with the problem that he faces in the process ofaccomplishing his task.In an interpersonal communication between the manager and a subordinate the managerstands the risk of loosing his priorities if he applies active listening. Let us withdraw a factualcase where a group of laborers present their problems to a manager who is genuinelyconcerned about his subordinates as well as the company as a whole. If the manager getstotally convoluted in his perception of the subordinates frame of reference then he looses hisperspective and begins to evaluate the situation from a narrower perspective in doing so heforgets to anal yze the situation from the organizational point of view and kinda takes workson the problem at a personal level.Thus active listening is topper practiced when the manager is undefended of using the techniquewithout getting deeply involved in subordinates frame of reference. Managers whosuccessfully employ active listening are able to make their subordinates feel good and thisalso helps in motivating the subordinates, furthermore managers who practice active listeningare capable of gaining their subordinates trust and respect. (Roger & Roethlisberger)1 Roger and Roethlisberger (Barriers and Gateway to communication 1991)